To enhance participants’ creativity and to transform a creative mindset and attitude into a solution-based approach: feasible and down-to-earth execution. With a guest speaker, Leung Pak Kin, lyrist, on the topic, “Zero cost, Million Effects” through social media tools.

Applying the essential rules and skills of coaching and recognizing 7 coaching styles with stages in Coaching Structure.

Identifying types of personal styles: Action, Process, Idea & People & learning how to get along with different working styles, through MBTI.

10 practical influential skills will help you to persuade others without ‘Push’ or ‘High-handed’ factors, especially for those who found difficulties getting along with younger teammates or subordinates.

Understanding how New Gen thinks and what their motivations are. Recognizing the myths and application of bridging the gaps between different generations in order to maximize their contribution and productivity.

Understanding the importance of change; managing change and resistance to change; learning steps of catalyzing change in an effective way.

Through understanding the process and management styles of different corporations, participants will learn how good or bad they are already in their corporations

Applying situational leadership on different types of staff and common pitfalls towards a leader.

Participants will learn practical budgeting and forecasting tools with down-to-earth financial planning techniques. KPI and business analysis skills, solution-based discussion with activities, P & L management skills & enhancing profits effectively are the cores of the course.

Identify key & minor cultural differences throughout the countries and backgrounds of teammates, through building effective cross-cultural, professional relationships, based on an understanding of the business practices in the target cultures.

Understanding the cycle of Quality Service: identifying the needs > delivering quality customer service > strategy > people > system > monitoring and improving results.

Understanding Different Personalities & Generations, Clarifying Aims & Needs, adding Taking Things Forward as major learning points. Participants will understand ‘not to change your boss, but to work things out’ concept, through providing solutions, not problems only.

Understanding delegation is an investment; learning how delegation enhance others’ ability and responsibility; recognizing ineffective delegation’s causes and solutions.

Applying situational leadership on different types of staff andcommonpitfalls towards a leader

Understanding how and why we react to external events in a particular way and how to get along with one’s EQ.

Learning to clarify the real meaning of objection and “Feel, Felt, Found” skills.

Identifying types of problem: Routine, Emergency, Strategic & Operational, the cycle of problem solving, how to reach and implement a decision.

Applying Brainstorming, Mind Map and Osborn’s 9 Creativity Tools, with a team, to create solutions and better ideas related to operations and business.

Understanding how your thinking, attitude and behavior interact; applying the tool of reframing and empowering belief for positive thinking through language and behavior.

Learning to Identify, reduce and eliminate time-wasters; Understanding SMART goal and how to prioritize ‘important’ and/ or ‘urgent’ activities in operations

Understanding your audience, yourself and what are the Do’s and Don’ts; learning practical skill and roles of a trainer by combining message, performance and activity.